Q - Can I make changes to or cancel my order?
We work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping. This is typically within 24 hours of placing the order. This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us a email@example.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!
Q - What is your return policy?
We’re sorry you didn’t love your new products! We want you to love your experience with MIANN, which is why we’re here to help. Just send us an email at firstname.lastname@example.org within 30 days of receipt of your package, with your order number, the name of the product(s) and the reason why it didn't work out for you. Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products. All sheet masks are final sale.
MIANN can only accept returns for products purchased on our website (http://www.miann.co). Products purchased from pop-up brick-and-mortar locations or 3rd party sellers must be returned to the location of purchase, in accordance to the location’s own return policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unbroken seals.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
Q - Refunds?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Q - Late or missing refunds?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Q - Sale items?
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Q – Gift?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Q - Can I exchange a product?
We do not offer direct exchanges on any of our products.
Q - An item in my order was damaged in transit! What do I do?
Oh no, we’re so sorry to hear this! Please send us an email at firstname.lastname@example.org with your order number, full name and an image of the damaged item and we’ll be happy to help you!
Effective Date: Jan 22nd, 2021